Welcome to the world of AETHERSTORM TECH S.R.L.! We're thrilled to have you here.
Our goal is to create games that are fun, engaging, and fair. The foundation of our
community is trust, and that starts with being open and honest about how we handle
your information. This document is our commitment to you. It explains in clear,
straightforward language what data we collect, why we need it, and how we protect
it. We want you to feel confident and in control when you play our games.
This policy applies to all games, websites, and related services offered by
AETHERSTOM TECH S.R.L. ("we," "us," "our"). By using our services, you agree to the
practices described here.
1. The Information We Collect to Make Our Games Work
In short: We collect the information needed to create your account, run the game
smoothly, process your purchases, and help you if you get stuck. We also gather data
to understand how our games are played so we can make them better.
Information You Give Us Directly
When you create an account, contact support, or participate in a survey, you
might share information with us. This includes things like:
Your Account Details: A username or nickname, an email address, and a
password to keep your account secure.
Contact Information: Your full name and email address, which we use to
respond to your support requests and send important service updates.
Payment Information: When you buy something in our games, our trusted
payment partners process your transaction. We receive confirmation of the purchase
but do not store your full credit card number. This information may include a
digital wallet ID or transaction number.
Information from Social Media: If you choose to log in using a service like
Google or Facebook, we receive basic profile information from them, such as your
public name and profile picture, according to the permissions you grant that
service.
Information We Gather Automatically as You Play
To ensure our games are fair, stable, and fun, we automatically collect
certain data from your device and about your gameplay. This includes:
Gameplay Activity: We keep track of your progress, such as levels completed,
achievements unlocked, items collected, and how long you play. This helps us balance
the game and suggest new challenges.
Device and Technical Details: We collect your IP address (to connect you to
the right game server and for security), device identifiers (like an Advertising
ID), your device model, operating system, and screen resolution. This is crucial for
fixing bugs and optimizing the game for all types of devices.
Usage Data: We see how you interact with different game features, which
menus you open, and what events you participate in. This helps us understand what
players enjoy most and where we can improve the user experience.
2. Why We Use Your Information (Our Legal Grounds)
In short: We use your data to deliver the service you signed up for, to improve our
games, to keep things safe and fair, and to meet our legal duties. We only process
data when we have a valid reason under Romanian and EU law (GDPR).
We process your information based on these four legal grounds:
To Fulfill Our Agreement With You: When you install our game and accept our
Terms of Service, we have a contract. We need to process your data to uphold our end
of the deal—that means running the game, saving your progress, and providing you
with the items you purchase.
Because We Have a Legitimate Interest: We have a valid business reason to
use your data in ways that don't override your right to privacy. This includes:
Improving Our Services: Analyzing gameplay data to fix bugs, balance the
game, and develop new features that our community will love.
Keeping Our Community Safe: Automatically detecting and preventing cheating,
hacking, and other activities that spoil the game for everyone.
Marketing and Advertising: Showing contextual ads in our games allows us to
offer many of them for free. We also use data to ensure the ads you see are relevant
and not repetitive.
When You Give Us Your Consent: For some activities, we will ask for your
explicit permission. For example, we will ask for your consent before sending you
promotional marketing emails or using your data for highly personalized advertising.
You can always change your mind and withdraw your consent at any time.
To Meet Our Legal Obligations: As a Romanian company, we are subject to laws
and regulations. We may need to process your data to comply with legal requests from
authorities, for tax and accounting purposes, or to adhere to other mandatory legal
duties.
3. Your Data, Your Control: Your Rights and Choices
In short: You are in the driver's seat when it comes to your data. You have the
right to see, correct, delete, and control your information.
As a user in the EU, the GDPR gives you powerful rights over your personal
data. We are committed to making it easy for you to exercise them.
See Your Data (Right of Access): You can request a copy of the personal
information we hold about you.
Fix Your Data (Right to Rectification): If you notice any information is
incorrect or incomplete, you can ask us to update it.
Delete Your Data (Right to Erasure): You have the right to ask us to
permanently delete your account and all associated personal data.
Limit How We Use Your Data (Right to Restriction): You can ask us to
temporarily stop processing your data, for example, if you are contesting its
accuracy.
Take Your Data With You (Right to Data Portability): You can request your
data in a machine-readable format to transfer it to another service.
Object to How We Use Your Data (Right to Object): You can object to us using
your data for our legitimate interests if you feel your rights outweigh our reasons.
You have an absolute right to object to direct marketing.
To exercise any of these rights, please contact our support team at the
email address listed at the end of this policy.
4. How We Keep Your Information Safe and For How Long
In short: We use strong security measures to protect your data from unauthorized
access. We store it on secure servers, mostly in Europe, and only keep it for as
long as necessary.
Our Security Measures: We use a combination of technical, administrative,
and physical safeguards to protect your data. This includes encryption for data in
transit (like SSL) and at rest, firewalls, and strict access controls that limit who
within our company can see your information.
Where Your Data Lives: To provide a fast and reliable service, we use secure
data centers. Your data is primarily stored and processed within the European
Economic Area (EEA). If we need to work with a partner outside the EEA, we ensure
they meet the EU's high standards for data protection by using legal mechanisms like
Standard Contractual Clauses.
How Long We Keep It: We hold onto your information only for as long as we
need it to provide our services to you or to comply with the law. Generally, this
means we keep your account data as long as your account is active. After that, or
upon your request for deletion, we will securely erase or anonymize it.
5. When We Share Your Information
In short: We do not sell your personal data. We only share it with trusted partners
who help us run our services, or when we are legally required to do so.
We may share your information with:
Service Partners: Companies that help us with things like payment
processing, cloud hosting, data analytics, and customer support. These partners are
legally and contractually bound to protect your data and can only use it for the
specific task we've hired them for.
Advertising Partners: We may share technical information like your device's
advertising ID with ad networks to show you relevant ads in our games. You can
control this through your device settings.
For Legal or Safety Reasons: We may disclose your information if required by
Romanian law or if we believe in good faith that it’s necessary to protect the
rights, property, or safety of our company, our players, or the public.
In Case of a Business Sale: If our company is involved in a merger,
acquisition, or sale, your data may be transferred to the new owner. We will notify
you if this happens.
6. Our Policy on Young Players
Our games are intended for a general audience and are not directed at children. In line with GDPR, we do not knowingly collect any personal information from children under the age of 16. If we learn that we have accidentally gathered data from a child under 16, we will take immediate steps to delete it. If you are a parent and believe your child has provided us with information, please contact us.
7. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or the law. When we make significant changes, we will notify you through an in-game message or by other means so you can review them before continuing to play.
8. How to Reach Us
Have questions, concerns, or want to exercise your rights? We're here to help.
Email: [email protected]
Mailing Address:
AETHERSTORM TECH S.R.L.
Municipiul Bacău, Str. NICOLAE BĂLCESCU, Nr. 12, Camera C2, Modulul B268,
Etaj 1, Județ Bacău, Romania